In accordance with its 2015 Annual Work Plan, SESRIC will organise the training course on ‘Professional Skills for Official Statisticians: Effective Written Communication Techniques’ at the State Committee on Statistics of Turkmenistan on 27-29 January 2016, within the framework of the Statistical Capacity Building (StatCaB) Programme. The course will be conducted by Mr. Sanan Hasanov, Expert at Business Management Group International (BMGI) of Azerbaijan with participation of relevant officials.

The course will also include discussion activities and covered the following topics:

• Learning needs assessment
• Importance of effective communication
• Types of oral communication
• Appropriate timing to communicate
• Determining the purpose of oral discourse
• The ways how people accept information
• Using the right words during effective communication
• Standards of oral communication
• Accepting responsibility for communication behavior
• Structure of the message
• Nonverbal behaviour that supports verbal message
• Impacts of body language techniques
• Telephone communication
• Expressions and messages
• Practicing telephone script
• Corporate communications
• Using communication skills in corporate environment
• Conflict situations in communication
• Types of actions in conflict situations

Sign up for an account at OIC-StatCom Forum (http://forum.sesric.org/) to join the group discussion on the training course on 'Professional Skills for Official Statisticians: Effective Written Communication Techniques' in Turkmenistan available at: http://forum.sesric.org/?p=53

For other activities of the Statistics and Information Department within the Statistical Capacity Building (StatCaB) Programme, please visit: http://www.oicstatcom.org/statcab.php